INTERNATIONAL JOURNAL OF INNOVATIVE STUDIES

Abstract

This study assessed the usability and satisfaction of the SAES AIMS and SAES Mobile App, which served 72 teachers, 2,750 learners, and 2,750 parents. Both platforms demonstrated high usability, particularly the SAES AIMS, which was praised for its ease of navigation, system performance, and feature adequacy. The platform notably improved access to educational resources, enhanced the learning experience, and facilitated stronger communication between teachers, learners, and parents. The SAES Mobile App, while slightly less highly rated, was still seen as an effective extension of the SAES AIMS, especially for improving task efficiency for teachers and providing learners and parents with better access to educational materials. Satisfaction rates were impressive across all user groups, with SAES AIMS achieving a 92% satisfaction rate and the SAES Mobile App closely following with 91%. These ratings reflect the platforms’ substantial contributions to streamlining educational processes, improving communication, and supporting student learning outcomes. Qualitative feedback reinforced these findings, with users reporting positive experiences related to the platforms’ role in enhancing educational access and engagement. However, the study also identified areas for improvement, particularly in navigation, system performance, and the need for more comprehensive user training. The study concludes with recommendations to address these challenges, ensuring continuous user satisfaction and engagement. Enhancing technical performance, simplifying navigation, providing ongoing training, and regularly incorporating user feedback are critical to sustaining the platforms' success. With these enhancements, SAES AIMS and the Mobile App can continue to support the educational community, delivering significant benefits to teachers, learners, and parents.